FAQ – Frequently Asked Question
You may find the answer for yourself
Registration of a user account
For submitting an order, the customer must first register the user account and enter all the required information and then place the order.
After the order has been accepted, the customer receives a notice by e-mail that the order has been accepted. At this stage, the buyer has the option to cancel the order. The comprehensive information on the status and content of the order is always available to the buyer on the website.
We shall review the order within 48 hours, check the availability and confirm the order or reject it if there is a valid reason. We reserve the right to call the customer, if necessary, to his contact telephone number. Upon confirmation of the order, we inform the buyer by e-mail of the estimated delivery time. The contract for the purchase of ordered goods between the buyer and the seller is irrevocably concluded at this stage.
Dispatching the goods
We will pack and dispatch the goods in promised deadline and inform the buyer thereof on the website. We also inform the buyer of the return policy of the goods, who they can contact in the event of a delay in delivery and where they can file the complaint.
Order and purchase
By clicking on the button “To the basket”, the buyer chooses the desired article from the catalog and adds it to his virtual shopping cart.
You can view the contents of the basket by clicking on the link named “Shopping Cart” or on block called “Your Shopping Cart”
By clicking on the “Shopping Cart” link, the customer will be able to see the contents of his virtual basket at any moment, whereby, by editing the quantity, he can change the number of subscribed publications and also remove the publications from the shopping cart. This is done by marking the box before the publication in the basket and clicking the “Refresh” button.
If the buyer wants to order a book from the basket, he or she will do so by clicking on the “Order” button and following the instructions at different stages of the purchase (Delivery and Payment Information), whereby the customer must first enter his exact information and then choose the appropriate delivery and payment method.
Checking the order
When the customer entered all the required information and selected the appropriate payment and delivery method and clicked on the “Continue” button, the ecommerce system automatically invites him to check and, if necessary, edit the selected data, which is done by clicking on the “Edit” button next to data entered, that needs to be corrected.
After checking and possibly correcting the data, the customer confirms and finalizes his order by clicking the “Confirm Order” button.
Once the order has been confirmed, the customer will be informed and redirected to the webpage, where the customer will have an option to print out an order information by simply clicking on the button “Print out the order.
Processing the order
When ordering, the buyer automatically receives a pro forma invoice at his e-mail address, that is valid two (2) days from the date of the order.
The buyer can cancel the sent order either by phone, or by e-mail.
Contract or the order-purchase is saved in the online store database.
Every customer who has ordered a product from an online store, can at any time review and print his order by logging in with the username and password used in the purchase at the online store and clicking on the “View my orders” in “My Account”. Any past or current orders are available to viewed there.
If the buyer has mistakenly lost / cleared the pro forma invoice, we can send it again.
Methods of payment and prices
In the online store, the provider offers the following paymen offers:
The prices of products and delivery charges listed in the online store are in EUR and include value added tax (VAT)
Prices and other benefits (discounts, gifts, delivery methods, participation in postage, etc.) apply on the day of submitting the order.
The valid receipt is the original invoice you receive at the time of payment or in connection with the general terms and conditions published on this site and confirmed at the time of submitting the order.
Delivery of ordered products to your address
In the normal delivery time of 5 days, we will prepare your ordered products and send them to your address. In the email, sent to you e-mail address, you will also find all the information about the return policy of the goods, who to contact in the event of a delay in delivery and where you can contact us in case of other complaints.
The products will be delivered by mail in appropriate packaging. If you are not home at the time of delivery, you will be given a notice of the arrival of the package. A package with ordered products will wait for you for another 15 days. You can pick it up at your local post office within 15 days of receiving the notice.
The ordered goods will be delivered, if possible, within the normal delivery period, which is 5 days from the day we receive your order. If the goods can not be delivered to the normal 5-day delivery period, we will inform you as soon as possible of the scheduled delivery time. If we can not deliver the goods within 3 months of the conclusion of the contract, we will notify you of this and we will then return you all the received payments within 30 days at the latest.
Express delivery is possible at your particular request. The costs depend on the place of delivery and the weight of the order and may exceed EUR 50.00.
The right to withdraw from the purchase, the return of goods
The buyer is entitled to return the purchased goods within 15 days of receipt without any compensation. However, the buyer is obliged to bear the costs incurred in returning the subject of the purchase. The buyer must inform the seller in writing of the intended return, within 15 days from the receipt of the goods, at the contact email, and return the goods at the latest by the end of the 15th day from the date of purchase.
Products must be unused, undamaged and in their original packaging. A copy of the invoice must be attached. The seller is not obliged to accept purchase orders or shipments that do not correspond to the General Terms and Conditions of the Operator.
The seller returns the entire purchase price to the buyer at the latest within 15 days from the receipt of the returned goods, namely by transfer to the buyer’s account. We only return a refund for e-products in case the customer has not yet downloaded the product.